Diploma in e-Counselling and Telephone Counselling
Free 1 pack of conversion cards.
WORKSHOP DATES:
December 15 and 16, 2025 | 9:00 am – 4:30 pm AEST
Certificate on completion.
WORKSHOPS ARE FACILITATED LIVE ONLINE
- Provide e-Counselling and/or telephone Counselling in a crisis situation
- Provide client-centred e-Counselling and/or telephone Counselling
- Establish relationships to work effectively with people with mental health issues
- Use different Counselling therapies
- Ensuring you work with clients within the legal and ethical frameworks
- The principles of Recovery-Oriented practice and Trauma informed care
- Counselling skills for loss and grief
- Recognising and responding to drugs and alcohol abuse
- Advanced Techniques in Therapeutic Communication and Counselling
- Supporting Clients Through Loss and Grief
- Whole-Person Care and professional Referral Pathways
- Professional Self-Reflection and Development
Changing Lives and Creating a Bright Future for Your Clients
Navigating the complexities of personal relationships can be like walking through a maze. If you are a health care professional and work with your clients virtually, this specifically designed 6 month Diploma of e-Counselling and Telephone Counselling course will enhance your current skills.
All students are well-supported by:
Denise Archie, Clinical Hypnotherapist and Counsellor with over 30 years experience.
Build the skills to support people safely and effectively online and by phone. This program blends theory with practical, workplace-based learning so you can apply new knowledge immediately—delivering real support to some of the most vulnerable members of our community.
Who it’s for
Intending and current practitioners. This is especially those with lived experience or a mental health background who want recognised training in recovery-oriented counselling for NDIS and community settings.
How you’ll learn
- Live virtual classes with experienced facilitators
- workplace practice and assessment focused on real client interactions
- structured feedback and mentoring to refine your approach
- Live virtual classes with experienced facilitators
What you’ll gain
- Competence in e-counselling and telephone counselling techniques
- Skills in intake, risk identification, safety planning, referrals, and documentation
- A recovery-oriented framework aligned to NDIS mental health service delivery
- Confidence to provide welfare and support services ethically and professionally
- Competence in e-counselling and telephone counselling techniques
Outcome
Graduate as a proficient e-counsellor and telephone counselling practitioner, ready to contribute to high-quality, recovery-focused care across community and NDIS services.
The principles of recovery-oriented mental health practices are to develop:
- An understanding the uniqueness of individuals
- Real choices for consumers
- An understanding of attitudes and rights
- Partnership and communication in the recovery process
- Build support, evaluate and adjust the recovery of the consumer
Practitioners are expected to tailor care and support approaches to meet
individual needs by providing increased options for consumers.
Our courses are underpinned by both the Trauma Informed Care Model and
the Recovery-Orientated Practice Model. This is a holistic, person- centred
approach to mental health care. Our model has quickly gained momentum
over the past decade and is becoming the standard model of mental health
care. Recovery-orientated practice focuses on building trust and encouraging relationships based on hope all required for effective counselling practitioners.
