• +61412921134
  • denise@relationshipsmatter.com.au
  • Bondi, NSW, Australia, New South Wales

Diploma of E-Counselling and Telephone Counselling

Diploma in e-Counselling and Telephone Counselling

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Changing Lives and Creating a Bright Future for Your Clients

Navigating the complexities of personal relationships can be like
walking through a maze. If you are a health care professional and work
with your clients virtually this specifically designed course will enhance
your current skills.

All students are well-supported by:
Denise Archie and Rhondda Stewart.

Here to help you move forward.

The course combines both theory and practical training, with the bulk of the
learning and assessment in the workplace where learners will be practising
newly acquired knowledge through delivery of skills in telephone
counselling, assisting people to provide welfare and support services to
assist some of the most vulnerable people in the community.


Our 6-month Diploma of E-Counseling and Telephone Counseling is
facilitated live virtually and will provide you with the opportunity for
intending and existing practitioners to build upon their ‘lived experience’
and their on-the-job experience to become proficient e-counsellors and
telephone counsellor practitioners.


There is a strong demand for people with lived experience or a mental
health background to be qualified in the principles and practices of
recovery-oriented counselling. This is to ensure that NDIS mental health
services are delivered in a way that supports the recovery of mental health
consumers.

The principles of recovery-oriented mental health practices are to develop:

  • An understanding the uniqueness of individuals
  • Real choices for consumers
  • An understanding of attitudes and rights
  • Partnership and communication in the recovery process
  • Build support, evaluate and adjust the recovery of the consumer

Practitioners are expected to tailor care and support approaches to meet
individual needs by providing increased options for consumers.


Our courses are underpinned by both the Trauma Informed Care Model and
the Recovery-Orientated Practice Model. This is a holistic, person- centred
approach to mental health care. Our model has quickly gained momentum
over the past decade and is becoming the standard model of mental health
care. Recovery-orientated practice focuses on building trust and encouraging relationships based on hope all required for effective counseling practitioners.

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