Strong communication changes lives. In community services, it builds trust, supports healing, and ensures care is delivered with clarity and respect.
The nationally recognised unit Use Communication to Build Relationships teaches you to listen deeply, adapt your approach, and connect with people from diverse backgrounds.
You will learn to recognise emotional and cultural needs, navigate barriers like trauma or language, and communicate effectively with clients, families, and colleagues.
Whether you are starting your career or building new skills, this unit prepares you to build stronger, safer relationships in any care setting.
It is a core part of key qualifications such as Certificate III in Individual Support and Certificate IV in Mental Health.
